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- Home
- Repositories
  - The Registry of Methods and Tools for Evidence-Informed Decision Making
  - Methods and Tools for Organizational Change
  - Health Evidence™
  - Repository of Public Health Evidence Syntheses
- Training
  - Videos
  - Evidence-Informed Decision-Making Competence Measure
  - Learning Needs Assessment for Evidence-Informed Decision Making
  - Online Learning Modules
  - University-Certified Learning Module Program
  - Webinars
  - Workshops
  - Knowledge Broker Mentoring Program
    
    KB Mentoring Impact
  - Knowledge Broker Virtual Office Hours
- Tools
  - Evidence-Informed Decision Making in Public Health
  - 6S Search Pyramid
  - Anatomy of a Systematic Review
  - Rapid Review Guidebook
  - EvSyS: The Evidence Synthesis Selection Tool for Decision Makers
  - Algorithm for Classifying the Study Design of Primary Studies
  - Quality Assessment of Community Evidence (QACE) Tools
  - Resource Planning and Assessment (RPA) Tool
  - Assessing Applicability and Transferability of Evidence Tool (A&T Tool)
  - Core Competency Tool
  - Mental Health Resources for Healthcare Workers
- Rapid Evidence Service
- Impact
  - Evidence-Informed Decision Making Casebook
  - Impact of the Knowledge Broker Mentoring Program
  - Why It Matters
  - NCCMT Publications
  - User Stories
  - Outreach
  - KT Student Awards
- About Us
  - About the NCCMT
  - Our Funder
  - Our Host Institution
  - The National Collaborating Centres
  - Team Members
  - Advisory Group Members
  - Students
  - COVID-19 Evidence Network to support Decision-making (COVID-END)
  - Contact Us

Kano Model

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Description

The Kano Model helps prioritize customer needs and requirements by grouping them into three categories: Expected/Must Haves, Nice to Have/Normal and Exciters/Delighters.

List of methods/tools

Kano Model worksheet

Minnesota Department of Health (2017). Kano Model worksheet. Retrieved from https://www.health.state.mn.us/communities/practice/resources/phqitoolbox/docs/KanoWorksheet.docx

Template available Visit Source

Kano Model analysis

University of Calgary (n.d.). Kano Model analysis. Retrieved from https://people.ucalgary.ca/~design/engg251/First%20Year%20Files/kano.pdf

Canadian Visit Source

The application of Kano model in the healthcare industry: A systematic literature review

Materla, T., Cudney, E. A., & Antony, J. (2019). The application of Kano model in the healthcare industry: A systematic literature review. Total Quality Management & Business Excellence, 30(5), 660-681. https://doi.org/10.1080/14783363.2017.1328980

Example available Journal article Visit Source

Canadian Template available Example available Journal article Video available Evaluated/validated Check institutional access En français

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