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- Home
- Repositories
  - The Registry of Methods and Tools for Evidence-Informed Decision Making
  - Methods and Tools for Organizational Change
  - Health Evidence™
  - Repository of Public Health Evidence Syntheses
- Training
  - Videos
  - Evidence-Informed Decision-Making Competence Measure
  - Learning Needs Assessment for Evidence-Informed Decision Making
  - Online Learning Modules
  - University-Certified Learning Module Program
  - Webinars
  - Workshops
  - Knowledge Broker Mentoring Program
    
    KB Mentoring Impact
  - Knowledge Broker Virtual Office Hours
- Tools
  - Evidence-Informed Decision Making in Public Health
  - 6S Search Pyramid
  - Anatomy of a Systematic Review
  - Rapid Review Guidebook
  - EvSyS: The Evidence Synthesis Selection Tool for Decision Makers
  - Algorithm for Classifying the Study Design of Primary Studies
  - Quality Assessment of Community Evidence (QACE) Tools
  - Resource Planning and Assessment (RPA) Tool
  - Assessing Applicability and Transferability of Evidence Tool (A&T Tool)
  - Core Competency Tool
  - Mental Health Resources for Healthcare Workers
- Rapid Evidence Service
- Impact
  - Evidence-Informed Decision Making Casebook
  - Impact of the Knowledge Broker Mentoring Program
  - Why It Matters
  - NCCMT Publications
  - User Stories
  - Outreach
  - KT Student Awards
- About Us
  - About the NCCMT
  - Our Funder
  - Our Host Institution
  - The National Collaborating Centres
  - Team Members
  - Advisory Group Members
  - Students
  - COVID-19 Evidence Network to support Decision-making (COVID-END)
  - Contact Us

Customer-facing Remit Scale

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Description

The Customer-facing Remit Scale provides a series of questions to assess if organizations are meeting customer needs.

List of methods/tools

Customer-facing remit scale

Shipton, H., Zhou, Q., & Mooi, E. (2013). Is there a global model of learning organizations? An empirical, cross-nation study. The International Journal of Human Resource Management, 24(12), 2278-2298. https://doi.org/10.1080/09585192.2013.781431

Example available Journal article Resource on page 2297 Visit Source

Canadian Template available Example available Journal article Video available Evaluated/validated Check institutional access En français

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